Using the ESS (Employee Self Service) client where user finds a request, we prefer that a user is not be limited to their own requests. We would like them to be able to search for any request.
When a ESS user searches for Interactions "Find a Request", they are limited by only the requests (typically SRC interactions) that they submitted.
When our ESS users go on vacation, etc., another ESS user typically steps in and manages the other user's requests and when they can't see them via ESS, it causes an issue.
We are on SM 9.41.1005 P1 codeless and we think that these modules may control the query.
fc-SD.search and Process-sd.search
Thanks - Larry.