Error message when logging into Web client - SM 9.41

Error message when logging into Web client - SM 9.41

When I log onto our Web client, I receive this error message:

I received a fix for our 9.40 system ( QCCR1E124742_SM941_SM930 ) and it was successful, but now we're getting this for 9.41.

The SL-SMModuleConfig in 9.41 is the same as in the above unload.

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  • Verified Answer

    I wasn't able to reproduce but it does look like Steve may be right.  I compared your trace with mine and your trace ends here:

    {"scriptName":"SMCRemoteService","functionName":"getUserInfo","params":["hollinla",true]}</scriptargs></service></SOAP-ENV:Body></SOAP-ENV:Envelope>

    If you following that SMCRemoteService to getUserInfo you'll find it calls getUserInfo which calls GetContactByOperator which eventually calls getContact.  If what Steve mentioned isn't the exact issue you can debug those portions to see what may be missing.

    regards,

    Jason W. 

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