I have on many occasion been asked by another tech when I am working on a request, incident, problem, etc for help on a ticket. Throughout the day, it would be easier if I had a button/function where I can perform directly from the ticket a "forward" within email. It would be great to just forward the entire form but also as effective would be having the ability to just forward the link to the ticket. Has anyone created a process or wizard that would call the notification engine to send an HTML email on demand? My preference would be to select some sort of button and have the application prompt me for some verbiage that would be included in the portion of the email along with the predefined data and URL as part of the HTML email.