validation failed return code "71" occuring in the response of IncidentManagement WSDL file

Hi Team,

 

We are doing HPSM Integration with third party tool and from our end we  have provided "IncidentManagement" WSDL file to our customer they have consumed it and wrote custom function for "UpdateIncident" but they are getting Validation failed return code "71" error in there response they have provided all the input parameters.Please guide us where could be the problem or it is occuring due to any missing mandatory input.

 

We need to resolve this issue on urgent basis. Require your help.

 

 

<UpdateIncidentResponse message="Validation failed" returnCode="71" schemaRevisionDate="2014-04-03" schemaRevisionLevel="1" status="FAILURE"

 

 

Thanks and Regards,

Mahanti

  • Hi Experts Team,

    Any guidance on this issue is appreciated.We have tested in SOAP UI with all the input parameters.

     

    Thanks and Regards,

    Mahanti

  • The exact validation error message should be locate in the messages part of the respons. It should be located at the very end of the response.

    In JS-code it would be called like this:

    if ( incidentResp.messages.message.length > 0 )
                    {
                            for ( i=0;i<incidentResp.messages.message.length;i )
                            {
                                    print ( "Message: " incidentResp.messages.message[i].getValue() );
                            }
                    }

  • Verified Answer

    Hi Team,

    The "Validation failed" error message has been resolved and now the response is success.The solution is the Assignee which is one of the attribute for Journal update in HPSM is not member of the Assignment group we have created the same from our end and now the updates are happening succesfully form client's end.

     

    Thanks and Regards,

    Mahanti

  • I tried given solution but it is still showing same 'validation failure  - error code:71' error. update incident is not working at first time, need to update it twice then it updates successfully.

    please guide us where could be the problem.

    We need to resolve this issue on urgent basis.

    Request help on this.

    Thanks & Regards,

    CMA1