I have been working on setting up the Smart Email integration via EWS, so far, so good.
One issue I have come across is that the system does not generate the interaction from the email that is sent.
I send it from my own address to the service desk mailbox.
it says that is it successfull, but when I go an look into the Task Logs, it shows:
05/02/18 13:12:46 Australia/West Created Task to process: 8
05/02/18 13:12:47 Australia/West Picked up Task 8 for processing
05/02/18 13:12:48 Australia/West Task 8 successfully processed for record External ID null and Internal record null. <Event add> With error message: Email Send to Sender: Marcel.WOLF@************** for error: 504 [Failed to create the record due to insufficient user right]
It should be noted that my operator account is a sys admin, so it has more then sufficient permissions. (admin in every module)
Is there something else that I should look at to establish where the fault is?
Thanks in advance,