We're having some trouble duplicating CI's because the logical.name throws a duplication error. I've checked the DO for am.display.joinfile save/add and DS for am.newdevice for where this may be set...
When we click duplicate configuration item, the logical name is null. After clicking save, the logical.name gets populated by the previous CI's value again, causing the duplicate error. Any suggestions where I could find the values (logicalname) being brought over on the Save (add) button when saving a new (copied) CI record?