Problem with logon on HPSM 9.52 on Linux SUSE

Hi

We are using HPSM 9.52 on Linus SUSE 12 Ent. After OOB installation we meet a problem with logon.

Sometimes users can't logon with windows client nor web-tier client to the server. After 3-4 logon tries problem dissapers.

in client.log I see:

!ENTRY com.hp.ov.sm.client.eclipse.base 4 0 2017-10-06 18:03:31.306
!MESSAGE response:
<Fault>
<faultcode>SOAP-ENV:Server</faultcode>
<faultstring>A signal 11 was raised in native code. Client terminated. Stack trace dumped to sm.log.</faultstring>
<faultactor>Server</faultactor>
</Fault>

!ENTRY com.hp.ov.sm.client.eclipse.base 4 0 2017-10-06 18:03:31.308
!MESSAGE The soap fault is : SOAP-ENV:Server
A signal 11 was raised in native code. Client terminated. Stack trace dumped to sm.log.

!ENTRY com.hp.ov.sm.client.eclipse.base 4 0 2017-10-06 18:17:15.371
!MESSAGE SOAP Failure - Session no longer valid

!ENTRY com.hp.ov.sm.client.eclipse.base 4 0 2017-10-06 18:17:15.374
!MESSAGE request:
<getForm>
<thread type="list">0</thread>
</getForm>

!ENTRY com.hp.ov.sm.client.eclipse.base 4 0 2017-10-06 18:17:15.376
!MESSAGE response:
<Fault>
<faultcode>SOAP-ENV:Server</faultcode>
<faultstring>Session no longer valid</faultstring>
<faultactor>Server</faultactor>
</Fault>

in sm.log I see:

7720( 9228) 10/06/2017 16:56:02 RTE E EVP_CipherFinal_ex failed in desDecryptWithAES256CBC()
7720( 9228) 10/06/2017 16:56:02 RTE E [OPENSSL] error:06065064:digital envelope routines:EVP_DecryptFinal_ex:bad decrypt

I use http 13080 

 

  • I had a similar issue and it´s for the encrypted information in sm.ini file, I resolved with this procedure:

    1. stop the hp sm service

    2. edit the sm.ini file

    3. put the password information in text plain

    4. save file and start the service

    5. verify that hp sm automatically encrypt the informatiom and message don´t appear again

    Edwin R.