We are trying to integrate SM9 with an external ServiceNow instance. We are able to manually pass the xml and cert when using SOAP UI on our SM test server, but the Case Exchange Integration Instance is not doing anything.
We've setup the basics in the Integration Manager, and the info for the body of the ticket is showing in the debug log, but nothing is happening. No information is getting sent out of SM to SNOW. We are using the same endpoint and wsdl in the Integration Manager that is used when manually running SOAP UI.
There are many settings in the Integration Instance Manager, and we need to also pass the http header info, but the documentation on this is sparse. We are trying to do a simple 'open incident' request to start with.
Any help is appreciated.