We have SM 9.50 and upgraded to 9.51
I want SM should automatically assign Approval to end user location basis for service catalog interaction ticket.
For example, end user 'John' having location say 'XYZ' raises service interaction by selecting service catalog item from ESS portal.
And another end user 'Rhian' having location say 'ABC' raises SD from service catalog items via ESS portal.
Now the location 'XYZ' service request managed by SPOC say 'Micheal' and location 'ABC' service request managed by SPOC say 'Ravi' so John requests should goes to to 'Micheal' approval and Rhian request should goes to 'Ravi' approval.
I have created Group 'Approval SR' under approval definition. And added approver 'Micheal' and 'Ravi' under this. Now challenges is what condition i should mention against this approvers so that all users having location 'XYZ' tickets goes for 'Micheal' for an approver and all users having location 'ABC' tickets goes for 'Ravi' for an approver