I'm using SM9.41 and can't find link record for Interaction escalation to Request. I need to add some new fields to be copied during escalation. I'm sure there is one but can't find it.
I have 9.40 and have the link record screlate.incidents.request
The file associated with Interactions is incidents so the link record associated with transfering information from the Interaction to the Request on escalation should be the screlate.incidents.request…
I looked through our link records and we have screlate.incidents.ocmq
KM1155349 talks about "escalating the interaction to an incident" and uses link record screlate.incidents.problem, but if you look inside that link, you can see it relates interaction and problem, not incident. I think the right link record for interaction->incident is screlate.incidents.probsummary. I've been looking all the link records and can't find the one for interaction->request escalation. Need some help to find that.