Current phase of change is not passed in webservices


Need your immediate help. I am unable to pass the current phase of a change ticket to a webservice transaction via SOAP.

IWhenever i am closing a phase in change, at the click of close phase button two transactions get sent out . One with the phase that is closed and the other with next phase.

If i restrict it to one transaction, only the phase which is closed gets passed to the webservice but the new current phase does not get passed.

Can you please help me or guide me?



  • This probably depends on where/how you're calling the webservice transaction, but I assume that it fires on every update? Can you restrict it in some way so that it doesn't fire on the phase closure but only on the phase open (that is, in this case, so that it fires when the "closed" phase begins)?