HP Service Center Not starting Error

The following is the logs that am collecting from sc_readonly.log file when i try to start the hp service center. (Ie for intergration between crystal reports and hp service manager).

 27852(7130113) 08/08/2016 18:19:39  RTE I Using "utalloc" memory manager
 27852(7130113) 08/08/2016 18:19:39  RTE I RPCReadOnly mode active.  Server will only respond to SCCL32 connections.
 27852(7130113) 08/08/2016 18:19:39  RTE I Initializing listener(12690)
 27852(7130113) 08/08/2016 18:19:39  RTE I Registration complete, waiting for connection
 27852(7130113) 08/08/2016 18:19:39  RTE I Process scenter 6.2.6.0rpc-R0014 (0014) System: 12690 (0x3c2b9900) on x86_64 running Linux (3.10.0-327.13.1.el7.x86_64) from svdritsmvev01 (172.16.19.20)
 27852(7130113) 08/08/2016 18:19:39  RTE I Attaching to resources with key 0x3c2b9900
 27852(7130113) 08/08/2016 18:19:39  RTE E loadProcedure failed to locate symbol PopulateGlobalFvt (./sqoracle.oci12.so: undefined symbol: PopulateGlobalFvt)
 27852(7130113) 08/08/2016 18:19:39  RTE E failed in loading function PopulateGlobalFvt in sqoracle.oci12.so probably because the DLL is out of date
 27852(7130113) 08/08/2016 18:19:39  RTE E  sqoracle.oci12.so could not be loaded.
 27852(7130113) 08/08/2016 18:19:39  RTE E  If sqoracle.oci12.so is included in this SC package,please check the path where it is loaded and set it correctly
 27852(7130113) 08/08/2016 18:19:39  RTE E Error populating pointers to SQL functions
 27852(7130113) 08/08/2016 18:19:39  RTE E tzstart: unable to open the "info" file
 27852(7130113) 08/08/2016 18:19:39  RTE E unable to open file
 27852(7130113) 08/08/2016 18:19:39  RTE E _loadDbdefCache: Failed to open file 'joindefs', records will not be stord in cache
 27852(7130113) 08/08/2016 18:19:39  RTE E _loadDbdefCache: Failed to open file 'erddef', records will not be stord in cache
 27852(7130113) 08/08/2016 18:19:39  RTE E _loadDbdefCache: Failed to open file 'sctypecheck', records will not be stord in cache
 27852(7130113) 08/08/2016 18:19:39  RTE E _loadDbdefCache: Failed to open file 'scmandant', records will not be stord in cache
 27852(7130113) 08/08/2016 18:19:39  RTE E _loadDbdefCache: Failed to open file 'scaccess', records will not be stord in cache
 27852(7130113) 08/08/2016 18:19:39  RTE E dbstart: some mandanten definition files are not accessible, terminating.
 27852(7130113) 08/08/2016 18:19:39  RTE E Failure opening 'code' file, terminating.
 27852(7130113) 08/08/2016 18:19:39  RTE E Failed to initialize one or all of the core files( code, format and link)
 27852(7130113) 08/08/2016 18:19:39  RTE E setPrevented : PREVENTED FLAG IS NEGATIVE
 27852(7130113) 08/08/2016 18:19:39  RTE E getPrevented : PREVENTED FLAG IS NEGATIVE
 27852(7130113) 08/08/2016 18:19:39  RTE E Failed to initialize or attach to shared memory environment.  Return code -1
 27852(7130113) 08/08/2016 18:19:39  RTE E expressterm returned -1
 27852(7130113) 08/08/2016 18:19:39  RTE I Process termination in progress
 27852(7130113) 08/08/2016 18:19:39  RTE E setPrevented : PREVENTED FLAG IS NEGATIVE
 27852(7130113) 08/08/2016 18:19:39  RTE E setPrevented : PREVENTED FLAG IS NEGATIVE
 27852(7130113) 08/08/2016 18:19:39  RTE E setPrevented : PREVENTED FLAG IS NEGATIVE
 27852(7130113) 08/08/2016 18:19:39  RTE E setPrevented : PREVENTED FLAG IS NEGATIVE
 27852(7130113) 08/08/2016 18:19:39  RTE E setPrevented : PREVENTED FLAG IS NEGATIVE
 27852(7130113) 08/08/2016 18:19:39  RTE E setPrevented : PREVENTED FLAG IS NEGATIVE
 27852(7130113) 08/08/2016 18:19:39  RTE E setPrevented : PREVENTED FLAG IS NEGATIVE
 27852(7130113) 08/08/2016 18:19:39  RTE E xprt_close: closesocket( 5 ),, Bad file descriptor, errno(9)

kindly help me. Thanks in advance.

 

 

 

 

 

 

  • Sounds like it can't connect to your database.  Make sure you are using a supported database.  Make sure you have the right configuration in your INI file.  Make sure you have the right version of the database client installed. 

  •  

    This problem looks like a failure between SC and Oracle Client.

    1 - Review your PATH to make sure that the correct 32-bit is set there if you can remove all others oracle client from the path. 

    2 - Make sure that your oracle client 32 bit is correctly configured. You can use the sqlplus user@db to check. If it's possible, use the same user/password of SC and check if the version of oracle client printed is the same that you expected.

    3 - Restart your server and try again.

    Let us know the result. 

  • Am using oracle database. I believe oracle client is well configured because service manager is using the same client and it is working. 

    Am using oracle client client 12.1.0

    my sc.ini configurations

    shared_memory:64000000
    shared_memory_address:64000000

    log:sc_readonly.log
    alertlog:sc_readonly.alert.log
    system:12690

    [oracle]
    sqldictionary:oracle
    sqldb:ITSM
    sqllibrary:sqoracle.oci12.so
    *sqllogin:DC31F678504DC7ASBA90691EQ564C19

    plugin0:libkmplugin.so

    sqltz:Africa/Nairobi


    #Parameters which may be needed to connect to a brand-new SM7 database
    sqldicttable:DBDICTM1
    sqldictkey:NAME
    sqldictrecord:DESCRIPTOR

     

    Still i have the same error