I have a business need to make an operator search only for specific Service in incident module and update incident.
There are several ways to meet the need. I would suggest you to use security group:
Basicly, you need to set the operator in a security group:
Add an operator to a security group
And then set the restricting query for the security group, to make sure the operators in this group can view only the records meet the query:
Add a restricting query to a security group
And then HPESM will append the query you defined when user query the records.
Hope it helps,
Ling-Yan from HPE