Allow Operator to search for specifc Service incidents

Hi All,

 I have a business need to make an operator search only for specific Service in incident module and update incident.

 

 

thanks,

Mohamed Shahboub

Tags:

  • Hi Mohamed,

     

    You can play around with the security roles settings to find a way to achieve your business needs.

    BR,

    Alex

  • There are several ways to meet the need. I would suggest you to use security group:

    Basicly, you need to set the operator in a security group:

    Add an operator to a security group

    https://s3.amazonaws.com/smhelpcenter/smhelp941/codeless/index.html#database/tasks/add_an_operator_to_a_security_group.htm?TocPath=System%20Administration|Application%20Setup|Adding%20users|Operator%20records|_____3

    And then set the restricting query for the security group, to make sure the operators in this group can view only the records meet the query:

    Add a restricting query to a security group

    https://s3.amazonaws.com/smhelpcenter/smhelp941/codeless/index.html#security/tasks/add_a_restricting_query_to_a_security_group.htm?TocPath=System%20Administration|System%20Security|Mandanten%20file%20security|_____1

    And then HPESM will append the query you defined when user query the records.

    Hope it helps,

    Ling-Yan from HPE