We would like to implement a CTI to Service Center connection in our company. An Incident Ticket in Service Center (HelpDesk Call Center) should open up automatically according to the Caller_ID. The functionality of is given when testing the Excel Macro (DDE).
Our company IT-Infrastacture is build up as follows:
1.) We are using the Avaya X-One Communicator for Telephone Calls on the Computer (no DDE Functionality)
Is there an Integration or Maybe a way with a Batch file to tell the Avaya X-One Communicator to pass Caller Information to the Service Center to open up a ticket automatically?
I apologize for my englisch.