Calling cc.open.from.menu from ess (self service) wizard

im trying to call a rad (cc.open.from.menu) to open a new interaction, but nothing happen.

i used this javascript in a wizard

var rteReturnValue = new SCDatum();
var rteNames = new SCDatum();
var rteValues = new SCDatum();

system.functions.rtecall("callrad",rteReturnValue,"cc.open.from.menu",rteNames,rteValues,true);

in windows client works fine but in web is not the same.

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