¿How are you? I'm writting this post because we are having a problem with an condition on a display screen in Service Manager 9.40.
Firstly, we need to create a button "Take incident", function of this button is assing to the íncident the operator who clicks on it only if the name of the operator logged on HP ITSM is a member on the "assign group" on the incident.
We have this condition but it don't work:
(assignee.name in $L.file=NULL or assignee.name in $L.file="") and (assignment in $L.file) isin $lo.pm.assignments and (problem.status in $L.file~="Cerrado" and problem.status in $L.file~="Closed")
I think it is don't working because the condition is wrong, i don't know if i can use "isin" or if $lo.pm.assignments isn't the users who are members of the assignment group. This condition was working on a HP ITSM 9.21.
Thanks in advance for your help,
P.D. Sorry for my bad english.