I have a user selection in cart catalog item. The selected user value is not getting stored in the interaction field "svc.options". i want the first level approval to be done on the interaction ticket based on the user selected option, after approval change ticket should be created.
I need the user selection value saved in a field, so that i can use that for writting condition in approval def.
How do i save the user selection into a new field in interaction or into svc.options field in interaction?