Copy catalog user selections into interaction



I have a user selection in cart catalog item. The selected user value is not getting stored in the interaction field "svc.options". i want the first level approval to be done on the interaction ticket based on the  user selected option, after approval change ticket should be created.


I need the user selection value saved in a field, so that i can use that for writting condition in approval def.


How do i save the user selection into a new field in interaction or into svc.options field in interaction?

  • Hello,

    I am not sure that it is possible at least due to the fact that there might be several items in the cart with different user options in them.



    Though  ahve you looked at that from a bit other persperctive. From what you have configured on the Interaction level you have a link to the cart , but based on the further process each items will be fullfilled with a separate change record or request.


    This is the point where you can pass the parameters. 


    Passing of the parameters is made based on Catalog connector configuration (on the second tab). Check for OOB field passing and add your svc.options mapping.



  • Hi Vadim,


    Thanks for your reply.


    I am able to create a field in svcCartItem table and store a catalog custom field value there, via a script & trigger. However user selections are stored as xml in "options" field in svcCartItem. Is there a way, i can fetch this options in svcCartItem into interaction?

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