SM emailout process could not connect to SMTP

Hi Expert, 

 

I just ping the SMTP and make the telnet command and smtp server is pingable and accessable. 

but starting the emailout from SM gave me the error below. 

 

Any help!!!

 

 

4556( 1344) 10/07/2015 08:43:08 JRTE E Unable to connect to mail [server]:port [10.10.2.16]:25
javax.mail.MessagingException: Could not connect to SMTP host: 10.10.2.16, port: 25, response: -1
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.connectToMailServer(MailSessionImpl.java:284)
at com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.sendInner(MailSessionImpl.java:636)
at com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.sendMail(MailSessionImpl.java:603)
at com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.access$000(MailSessionImpl.java:53)
at com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$EmailTask.process(MailSessionImpl.java:782)
at com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.handleTask(MailSessionImpl.java:929)
at com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.process(MailSessionImpl.java:918)
at com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.run(MailSessionImpl.java:858)
at java.lang.Thread.run(Unknown Source)
4556( 1344) 10/07/2015 08:43:08 com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
4556( 1344) 10/07/2015 08:43:08 com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
4556( 1344) 10/07/2015 08:43:08 javax.mail.Service.connect(Service.java:275)
4556( 1344) 10/07/2015 08:43:08 javax.mail.Service.connect(Service.java:156)
4556( 1344) 10/07/2015 08:43:08 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.connectToMailServer(MailSessionImpl.java:284)
4556( 1344) 10/07/2015 08:43:08 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.sendInner(MailSessionImpl.java:636)
4556( 1344) 10/07/2015 08:43:08 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.sendMail(MailSessionImpl.java:603)
4556( 1344) 10/07/2015 08:43:08 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.access$000(MailSessionImpl.java:53)
4556( 1344) 10/07/2015 08:43:08 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$EmailTask.process(MailSessionImpl.java:782)
4556( 1344) 10/07/2015 08:43:08 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.handleTask(MailSessionImpl.java:929)
4556( 1344) 10/07/2015 08:43:08 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.process(MailSessionImpl.java:918)
4556( 1344) 10/07/2015 08:43:08 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.run(MailSessionImpl.java:858)
4556( 1344) 10/07/2015 08:43:08 java.lang.Thread.run(Unknown Source)

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