We are using HPSM 9.3
Analysts are able to right click on tickets and set reminders and can choose In Client Message or Email. I found the form under us.reminder.g. When they choose to have the reminder sent as an email its unreadable and I would like to work on the formatting. I have been unable to locate the cooresponding noticiation record. Can someone help me with what message/class I should be looking for? Or am I looking in the wrong place entirely?