Fatal error when raising from SRC

Hi Experts

I am getting a fatal error - "Cannot create webservice template" when I raise from catalogs. The ticket is getting created but however users are nt getting the confirmation box of tickt creation.

 

 

Has anyone seen the error. Also in the logs I saw the below lines (server.log)

09 Aug 2016 18:08:08,654 ERROR [http-bio-8080-exec-10] (ServiceManagerConnector.java:822) - org.springframework.ws.soap.client.SoapFaultClientException: A CXmlApiException was raised in native code : error 38 : scxmlapi(38) - The data in the 'cartId' field of record SD36 - service catalog - IT Security Service Request of file incidents contains data that does not conform to the dbdict