HPSM search fucntion consultation

Hi everyone,

Does anybody know how to configure search function that can let it search a ticket without input leading zeros.

For example for searching a incident ticket, IM00000123 is a incident ticket has already exist.

I just want to search this ticket with input "123" in incident ID field instead of "IM00000123".

I know I can use wildcard "*123" to search, but it will return multiple records.

Thanks in advance.

 

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