Upgrading from SM9.31 to SM9.41

Hi,

We are planning to upgrate our system form version 9.31.3030 to 9.41xxx.

What will be the best way to do it?

We are running on Linux servers with Oracle 11.x database.

Thanks

  • Hello Christian,

    In your current environment are you using process designer content pack (PDCP)? if not, are you planning to install PDCP. If yes, which PDCP have you installed?

    Thanks,

    Rama

     

  • Hi,

    We did not implement Process Designer so far.

    After the upgrade, we are planning to migrate to PD one module at the time

    from Change, Incidents and Request.

    Thanks

  • Does Contect Pack 3 need to be installed prior to upgrading to 9.41 to be able to migrate 1 module at a time?

  • Hi Christian,

    As you requirement, "migrate to PD based on module by module at one time", so far you can ONLY firstly install Process Designer 9.30.2 (PD Content Pack 3) (PD Change), later directly upgrade to 9.41 Hybrid, and then implement PD Service Desk and PD Incident module by module.

    BR,

    Pitt

  • hi Christian,

    HP Service Manager 9.41 is available in three modes:

    1. Service Manager Codeless,
    2. Service Manager Classic, and
    3. Service Manager Hybrid.

    Service Manager Codeless incorporates the Process Designer functionality that was previously available through content packs, together with further enhancements that are not available to users of Service Manager Classic. Primarily, this involves implementing Process Designer-based workflows for a number of modules, including Change Management, Service Desk, Incident Management, Problem Management, Request Fulfillment, Knowledge Management, and Service Level Management.

    Process Designer is a graphical interface that enables you to develop the workflows that control the flow of a single record throughout its lifecycle within HP Service Manager, without being an expert in RAD programming.

    HP Service Manager 9.41 Codeless is available to customers who are

    1) installing Service Manager for the first time or

    2) upgrading from a version of Service Manager that has Process Designer Content Pack 9.30.3 (PDCP4) applied or

    3) upgrading from an earlier version of Service Manager Codeless.

    HP Service Manager 9.41 Hybrid is a mode of Service Manager in which Process Designer technology is fully implemented, yet that allows you to continue using legacy technology such as Format Control. Service Manager 9.41 Hybrid eases the transition between Service Manager Classic and Service Manager Codeless by enabling you to continue to take advantage of your previous investments in legacy technology. This mode is available only to customers who are upgrading from a Service Manager 9.3x system that has Process Designer Content Pack 9.30.2 (PDCP3) applied.

    The pdcp is available in the HP live network for:

    1. PDCP3 is for Change
    2. PDCP4 is for change and helpdesk

    Customer that didn't install PDCP can migrate to SM9.40 Classic- SM9.41 classic

    The steps to upgrade to SM9.41 without PDCP: ( you will be using SM9.41 classic)

    1. Install the Service Manager 9.40 server, and then install the Service Manager 9.41 server patch.
    2. Install the Service Manager 9.41 Windows and web clients.
    3. Upgrade to the Service Manager 9.41 applications using Service Manager 9.41 Upgrade Utility.
    4. Install or upgrade other components.

    Hope this helps,

    Rama

     

     

  • hi Christian,

    HP Service Manager 9.41 is available in three modes:

    1. Service Manager Codeless,
    2. Service Manager Classic, and
    3. Service Manager Hybrid.

    Service Manager Codeless incorporates the Process Designer functionality that was previously available through content packs, together with further enhancements that are not available to users of Service Manager Classic. Primarily, this involves implementing Process Designer-based workflows for a number of modules, including Change Management, Service Desk, Incident Management, Problem Management, Request Fulfillment, Knowledge Management, and Service Level Management.

    Process Designer is a graphical interface that enables you to develop the workflows that control the flow of a single record throughout its lifecycle within HP Service Manager, without being an expert in RAD programming.

    HP Service Manager 9.41 Codeless is available to customers who are

    1) installing Service Manager for the first time or

    2) upgrading from a version of Service Manager that has Process Designer Content Pack 9.30.3 (PDCP4) applied or

    3) upgrading from an earlier version of Service Manager Codeless.

    HP Service Manager 9.41 Hybrid is a mode of Service Manager in which Process Designer technology is fully implemented, yet that allows you to continue using legacy technology such as Format Control. Service Manager 9.41 Hybrid eases the transition between Service Manager Classic and Service Manager Codeless by enabling you to continue to take advantage of your previous investments in legacy technology. This mode is available only to customers who are upgrading from a Service Manager 9.3x system that has Process Designer Content Pack 9.30.2 (PDCP3) applied.

    The pdcp is available in the HP live network for:

    1. PDCP3 is for Change
    2. PDCP4 is for change and helpdesk

    Customer that didn't install PDCP can migrate to SM9.40 Classic- SM9.41 classic

    The steps to upgrade to SM9.41 without PDCP: ( you will be using SM9.41 classic)

    1. Install the Service Manager 9.40 server, and then install the Service Manager 9.41 server patch.
    2. Install the Service Manager 9.41 Windows and web clients.
    3. Upgrade to the Service Manager 9.41 applications using Service Manager 9.41 Upgrade Utility.
    4. Install or upgrade other components.

    Hope this helps,

    Rama

     

     

  • Hi,

    Thank you all for your replies.

    So I understand that the following 2 paths are correct?

    1) HPSM 9.41 Hybrid:

        First install Process Designer on version 9.3x and do the migration to hybrid mode

    2) HPSM 9,41 classic`:

        Do the migration to classic mode and after install Process Designer to switch to hybrid mode module by module.

    It that wright?

    Thanks

     

     

     

     

  • Hi Christian,

    1) HPSM 9.41 Hybrid:

        Do the upgrade to 9.41 Hybrid mode, first install Process Designer (9.30.2) on version 9.3x and do the necessary migration to Hybrid mode. - Correct.

    2) HPSM 9,41 Classic:

        Do the migration to 9.41 Classic mode and after install Process Designer to switch to Hybrid mode module by module. - NOT correct.

    Note: So far, can ONLY upgrade from Process Designer 9.30.2 to 9.41 Hybrid, but can NOT switch to Hybrid mode from Classic mode by path 9.41 Classic -> Process Designer > 9.41 Hybrid.

    Pitt,

    SM RnD Upgrade Factory