My customer has migrated to SM 9.40. A call center is experiencing problems with the CTI plugin.
CTI has been configured so when a telephone call arrives, SM 9.40 will open a new interaction pre-filled with the customer informaiton.
The functionnality is working for only 8 out of 13 dispatchers .
All of them are using IE 11, on Win 7 SP1, java 7, verified SM9 URL with parameter telephonyuser=1 on all pc, and also verified that plugin is launched.
Telephonic system is alcatel, also working with a plugin called CCA.
Does anyone has experienced this kind of trouble, or does has any idea of what can disturb DDE communication between these plugnis?