We want to filer CIs(affected.items) while creating tickets (interactinons), hence in the link record ,we are trying to use filter CIs which has istatus="In Use" but its not working for us. Might be Syntext is wrong. We are still seeing all CIs when we click on the fill button on the interaction. please help us to solve this issue.
if ($fill.skip.master=true) then ($fill.skip=true;cleanup($fill.skip.master))
$query="device.type=\"bizservice\" and istatus=\"In Use\""
if (not (null(affected.item in $File))) then $query =(" and logical.name#\"" affected.item in $File "\"")
somehow its not wotking, could anyone tell where we are going wrong here?