This is sort of a continuation of a question that I asked a few days ago (this one) in which I wanted to limit what templates to display to change users based on the change assignment groups they belong to. What I did was to update the Template.select_1 'using query' on the 'usage' tab with this:
mcc.group isin $lo.cm.assignments
mcc.group is a new field I added that contains the assignment group that is to use this particular template. It works in the sense that I'm able to limit the templates available for use, but not in the sense that the new change tickets are prepopulated. They are not, but if I then select 'Apply Tempalte' from the menu then it works.
I'm using Service Manager 9.30 with process designer 9.30.2. I would like to attach the relevent files, but I'm only able to upload graphics files and wouldn't know which screen you'll find relevant to anwer this question and may want to see.