I did a search in the forum and couldn't find a post that addressed this issue. What I want to do is to send an email to a subset of an assigment group that is located in multiple countries. I created a global list to group only those members of a particular assignment group (let's call it "Group1") who are located in the U.S.
I then one to send a notification for certain tickets to that subgroup. I already tried using the Display Variable in the global list as the recipient, but that didn't work. I know that the notification file is very peculiar regarding what values are saved in the "Recipient(s)" field, so I wasn't surprise that it didn't work.
I will appreciate your suggestions on how to implement this idea and let me know what other information can I offer in order for you to properly assist me.