HPSM 9.40 with AD Integration

Can anyone share the Steps to integrate HPSM 9.40 with Active Directory?

Can we directly integrate without using HP Connect IT for the same.

  • Verified Answer

    Here is how we did it in 9.40 without using Connect-It

    Go to System Administration > Ongoing Maintenance > System > LDAP Mapping

    Fill in the "LDAP Server" and the "LDAP Base Directory" fields and check the "LDAP SSL?" box.  Save

    Click the Set File/Field Level Mapping button

    In the "Name" field, type operator and click Search

    You are on the "HP Service Manager LDAP Mapping - File/Field Level Specifications" page.

    NAME = operator

    Fill in "LDAP Server", "LDAP Port" "LDAP SSL DB Path" "LDAP Base Directory" "LDAP Additional Query". 

    Check the "LDAP SSL?" box

    At the bottom in the white table where you have two columns: "Field Name" and "LDAP Attribute Name" scroll down until you see the Field name "name".  type sAMAccountName in the LDAP Attribute Name field

    save.

    This will map the "name" field from the operator table to the sAMAccountName in Active Directory. 

     

  • which type of integration you are looking for?

    what is your requirements?

    Can anyone share the Steps to integrate HPSM 9.40 with Active Directory?

    I can give you steps after knowing  your requirement.

    Can we directly integrate without using HP Connect IT for the same.

    Yes, you can. what is the primary data source?

     

  • which type of integration you are looking for?

    what is your requirements?

    Can anyone share the Steps to integrate HPSM 9.40 with Active Directory?

    I can give you steps after knowing  your requirement.

    Can we directly integrate without using HP Connect IT for the same.

    Yes, you can. what is the primary data source?

     

  • My requirement is to get the data from AD to HPSM (contacts, operators) and then to do the atuhentication using AD credentials for HPSM login.