Can a triggers be called on closing ticket

Trigger Type : "6 - After Delete" works for deletion of record.

How about the triggers on closing the record?  Is there any way to call triggers on close action

  • You can add condition in "4 - After Update" trigger like "if record.status=“closed" and oldrecord.status<>"closed", do sth" to simulate the after-close trigger.

    However, it's not a recommended solution in HPE SM 9.41, as the object level ruleset is degined to replace the triggers. With Process Designer, you can add your business logic in specific phase change/rule set, further more you can also add business logic in object level rule set. 

    Thanks,

    Ling-Yan