(SD) Interaction TICKET ISSUE

Dear TEAM,


Need your help on bellow issue, attached is the file


When I am log in with index.do for raise the interaction, I click on new and I will get the following screen, but the same time, i decided no to raise the request and cancel the same

But when again I click on new I will get the new ticket id not the same which I was cancelled, you can check the system time in system clock,

I have search the this ticket SD201680438, but unable to find