Item.description field from svcatitem to incidents

Hi Experts,

 

We have a requirement of copying the item.description value from the svccatitem table to the interaction record in a new field , Please suggest how to acheive it , since the catalog item name needs to be captured in the email notification.

 

Have tried the folloewing, but doesnt work.

sl- catalog add
 
function newparamadd(record){
 
var myCartItem = new SCFile("svcCartItem");
var rc = myCartItem.doSelect("cartItemId=\"" record[0] "\"");
 
if(rc == RC_SUCCESS){
 
var MyVar = system.vars.$cart_item;
 
myCartItem.item_description = MyVar;
 
myCartItem.doUpdate();
}
}
 
triggers:
 
incidents(after add)
system.library.Catalogadd.newparamadd(record);
print("Cart ID");
 
Please suggest.

Top Replies