how to change the default SLA agreement in control record under SLA module??

hi all,

i  have created a new SLA agreement , but in control record under deafult SLA only "Base Monitoring SLA for IT services" is appearing which is a default one , how to get my SLA agreement in tat drop down ....?

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  • OOB it is set to "Base Monitoring SLA" - but that doesnt mean you cannot change it.
    Dont you see the list of SLA's created in your environment? (I mean, do you have any other SLA's created?)
    Default SLA in SLM - Control Record has a dropdown list & additional SLA's will be displayed.

     

    As you can see, we can select any from the List as Default SLA.
    - We have Company specific SLA added to the Company Record directly.

    <HTH>

Reply
  • OOB it is set to "Base Monitoring SLA" - but that doesnt mean you cannot change it.
    Dont you see the list of SLA's created in your environment? (I mean, do you have any other SLA's created?)
    Default SLA in SLM - Control Record has a dropdown list & additional SLA's will be displayed.

     

    As you can see, we can select any from the List as Default SLA.
    - We have Company specific SLA added to the Company Record directly.

    <HTH>

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