Incident ID Number in Eventout

Hello Experts,

 

Can you please suggest on how to get the Incident ID field in Eventout.

We are trying to copy these eventout records to activity table in order to display them (SMS Sent) in the incident's activity.

But in eventout, the incident ID field is blank.

 

Please suggest some workaround.

Thanks,

VNK

Tags:

  • Hi,

    The field evnumber and evid in the eventout record can store the incident or change ID's when the record are created of updated by eventin records. These fields are used by the RAD apps (axces.*) used by the event mechanism.

    So, out of that scenario it's not possible to populate that field. There is already an ER related to this request so you could open a ticket to get the status of it.

    Regards,