How to add a reopen interaction button in form "ess.SD.close" in the portal ess.do?

Hi experts,
I need to add a button that reopen a closed interaction by the service desk agent in the windows client, at case this interaction not be solved and the user is not satisfied. Can anyone help me???

Thanks!

  • Hi,

    Try to find out the Display screen related to the form "ess.SD.cl​ose".You can write a condition in the display screen that if option()="6" /"7" as per the GUI option you are going to provide to the reopen button on displat option.

    if (option()=""6"/"7") then ($L.format = "ess.SD.open" or "ess.SD.update") else ($L.format= "ess.SD.close")

    Thanks

    Jagabandhu Padhy