Too make a long story short.
We are in a phase to automate our event management to offload our operations divition, atm our operations take care of all monitoring events and forward these to our service desk, this is a manual and time consuming work.
So we want to integrate OP5 (Monitoring system) with HPE service manager, so based on the information from OP5 we want HPSM to automaticlly registrer a ticket, place on on the right group/person and set severity and SLA level and so on.
Too be honest i have never worked with HPE Service Manager in my life, this is completley new too me, so i want to know how to achive this.
I hope one of you kind souls can help out :)