Error in accessing the Service Manager 9.4 dashboard

Hi All,

I have created a new table in SM without any forms associated with that table.

Using the same table data, i have created a chart\dashboard. When i click on the chart to drill down the datal I am getting following error. Can any one suggest how to solve the below mentioned error? Thanks in advance.

 

01/29/16 08:11:55

Unrecoverable error in application: report.drill.down on panel search

error

01/29/16 08:11:55

Unrecoverable error in application: se.search.objects on panel call.list.engine

error

01/29/16 08:11:55

Unrecoverable error in application: se.list.engine on panel call.view.engine

error

01/29/16 08:11:55

Unrecoverable error in application: se.view.engine on panel display.go

error

01/29/16 08:11:55

Display application error exit during RIO on screen db.view

warning

01/29/16 08:11:55

Format "DeviceThirdParty" not found (display,show.rio)

error

01/29/16 08:11:55

The record being updated has been modified since read (login,call.user.login)

error

01/29/16 08:11:55

file:(operator) key:(name=falcon_super) (login,call.user.login)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (login,call.user.login)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,start)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,start)

error

01/29/16 08:11:55

Indexing into a unknown type datum which is not a compound data type (login,call.user.login)

 

Regards,

DMK

  • Verified Answer

    Hi,

    your log show two kind of problems:

    1) Format "DeviceThirdParty" not found (display,show.rio)
    Create this format with name "DeviceThirdParty" to display the record. If you drill down you need a format to display the records.

    2) Indexing into a unknown type datum which is not a compound data type (trigger.operator.check,password.ok.to.change)
    Check your operator record "falcon_super", especially the fields on "Security" tab, "User Session Information".

    Best regards,

    Heike