We use a Global list to provide a pick list in our Interactions to select the Urgency (severity). So although the user picks Critical, High, Medium or Low in the form, in the Incidents table, the severity is stored as a number (1, 2, 3 or 4).
When the notification for a new Interaction goes out, the field for Severity is listed and the customer sees a number. I would like to replace that number with the corresponding word. I have tried setting the Caption Condition, and leave input blank, but I have had no success. This is the line I am using:
[severity]?"1", "2", "3", "4":"Critical", "High", "Medium", "Low", "None"
Is there a better way (maybe in the format control)? It does not seem to be reading the Severity value at the time the Notification is generated.