I am Stuck at change notification in SM (SM version is 9.30)

Hi All,

Need you help.

I am Stuck at change notification in SM (SM version is 9.30)

Issue:- when we raise the change it will go to the internal CCB approve. After approving this change by approver, approval notification has to go to the approver, stating the this change is been approved from internal CCB group

How can we do that?

Parents Reply
  • Hi, Komboo

    1. First of all, check if you could receive the email notification from other functions. Please configure email sending properly to avoid the impact.

    2. Check Change Management > Maintenance > Alerts. Notification for approval is triggered from Alerts, please refer to the help server and configure that properly.

    3. Try approval.status in $L.file="approved" in the Condition in Notfication Definition, In the Recipient, you could choose current.pending.groups in $L.file, which will send the notification to the approval group/people.

    Thanks

    Desmond

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