I am Stuck at change notification in SM (SM version is 9.30)

Hi All,

Need you help.

I am Stuck at change notification in SM (SM version is 9.30)

Issue:- when we raise the change it will go to the internal CCB approve. After approving this change by approver, approval notification has to go to the approver, stating the this change is been approved from internal CCB group

How can we do that?

Parents
  • Hi, Komboo

    It could be done by setting the notification "ChM Change Approval", with all the field configurations done properly.

    Thanks

    Desmond

  • HI Desmond,

    Thanks for the update

    i have tried with the following query for this but no luck, for more deatisl please find the attcahed file, i think my query is wrong help me with right query

    file.name in $L.file="cm3r" and action in $L.file="Approved"

     

  • Hi Komboo,

    Try with this

    current.phase in $file="External CCB Approval" and approval.status in $L.file="pending" 

     

    Regards,

    Kiran

  • Hi, Komboo

    1. First of all, check if you could receive the email notification from other functions. Please configure email sending properly to avoid the impact.

    2. Check Change Management > Maintenance > Alerts. Notification for approval is triggered from Alerts, please refer to the help server and configure that properly.

    3. Try approval.status in $L.file="approved" in the Condition in Notfication Definition, In the Recipient, you could choose current.pending.groups in $L.file, which will send the notification to the approval group/people.

    Thanks

    Desmond

  • Hi KIran, & Desmond,

    THanks for the support , i wold like to infomed you that 

    query given by Desmond is working, but this query i have to put in ChM update form  (approval.status in $L.file="approved")

    but after each phase i am getting email, i want to stop this email after internal approvar only for the i ahve written the bellow quesr but it is not working 

    requested.by in $L.file="ekuberems" and current.phase in $Lfile~="CMDB Update" and approval.status in $L.file="approved"

    OR

    current.phase in $Lfile~="CMDB Update" and approval.status in $L.file="approved"

    need your inputs Friends 

  • Hi KIran, & Desmond,

    THanks for the support , i wold like to infomed you that 

    query given by Desmond is working, but this query i have to put in ChM update form  (approval.status in $L.file="approved")

    but after each phase i am getting email, i want to stop this email after internal approvar only for the i ahve written the bellow quesr but it is not working 

    requested.by in $L.file="ekuberems" and current.phase in $Lfile~="CMDB Update" and approval.status in $L.file="approved"

    OR

    current.phase in $Lfile~="CMDB Update" and approval.status in $L.file="approved"

    need your inputs Friends 

Reply
  • Hi KIran, & Desmond,

    THanks for the support , i wold like to infomed you that 

    query given by Desmond is working, but this query i have to put in ChM update form  (approval.status in $L.file="approved")

    but after each phase i am getting email, i want to stop this email after internal approvar only for the i ahve written the bellow quesr but it is not working 

    requested.by in $L.file="ekuberems" and current.phase in $Lfile~="CMDB Update" and approval.status in $L.file="approved"

    OR

    current.phase in $Lfile~="CMDB Update" and approval.status in $L.file="approved"

    need your inputs Friends 

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