We've recently licensed the KM part of Service Manager for localized search of knowledge documents. I’d like to take advantage of the KB search to replace / supplement the IR search for Incident and Problem. The indexing and searching the “normal” text fields seems to be pretty straight forward. What I’d like to know is how one would add date/time searches, i.e. incident open time? I’m also wondering if all of the search terms are applied at the same time (I think yes) or if it’s like IR where the text search is done and then the discrete search terms are applied?