Field contains an invalid date/time

I have upgraded my rte version to 9.34 but inactive timer issue was there so I have again upgraded to rte 9.34 hot fix.... After doing it I m getting this error in entering tickets in date time fields as 'field contains an invalid date/time' ,it's mainly coming when I m writing in 12 hour clock as 23/12/2016 04:00:00 PM.
Please help on urgently
  • Verified Answer

    Hello Akanksha1991,

    I was reviewing SM settings and to be honest with you I don't think there is a setting to allow date/times in 12-hours format. SM by default is 24-hours and it makes sense to me the message you are getting. If you didn't get it in the past probably was because a defect in SM but as far as I know it's only possible to use 24-hours format.