HPSM Problem management automation

Dear Colleagues,

how to configure HPSM (9.3) to send email to the problem manager when check box "problem candidate" is checked?

Thank you in advance !

Georgi Zanov

  • You need to look in the notification table, at the record which is called when a problem ticket is updated (probably PM Update or something like that). Then add a new line in that record, with a condition similar to problem.candidate in $L.file=true and not same (problem.candidate in $L.file,problem.candidate in $L.file.save) - you can also reference the existing notifications for the other aspects of the new line you'll be adding.