Could someone help me with the problem below?
Im trying to escalate an Interaction and getting the following message:
"... SDXXXXX was succesfully updated",, but theres no IM beeing created, and the interaction is not beeing escalated
Anyone know what might be happening ?
SM Version: 9.20 > Screenshot of my current WS Configuration attached
Im using AddEscalateToIncidentInteraction from SM Webservice.