Modify Template using MS Helpdesk Tech Template profile for SD

Hello,

My requirement is to Modify Template using MS Helpdesk Tech Template profile for Service Desk.

Currently if we use MS Helpdesk Tech Template profile for Service Desk in an operator record the operator is unable to modify existing tempplates on the system.

The template table name is Incidents.

The modify templates option is checkd in the MS Helpdesk Tech Profile still user is not able to modify records.

 

 

Any ideas ?