I have been trying to identify ways of setting up Inbound email integration to HPSM 9.34 using Connect IT. The scenario we have is that, different assignment groups have different Email addresses for their support teams. So incoming emails is to multiple addresses. And there are multiple companies as well.
Can i setup auto creation of tickets and send it to different companies "and" different groups within same company with multiple incoming email addresses.
support email of group A in company A is supportA@compA.com
support email of group B in company A is supportB@compA.com
support email of group C in company C is support@compC.com
Is this possible if i use multiple Email connectors in CIT for each group within company?
Currently, i cant move all to different companies nor have same email id to all groups due to certain management and resourcing constraints.
Any help would be greatly appreciated.