A signal 11 was raised in native code. Client terminated. Error: Win32 Exception:

Hello,

Whenever a ticket is been created from HPOO and pushed into HPSM via SOAP, I am getting this error. A signal 11 was raised in native code. Client terminated. Error: Win32 Exception: 0xC0000005 

<?xml version="1.0" encoding="UTF-8"?><Envelope><Body><Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>A signal 11 was raised in native code. Client terminated. Error: Win32 Exception: 0xC0000005 (instruction 0x1016B4E4 while reading address 0x00000000)</faultstring><faultactor>Server</faultactor></Fault></Body></Envelope>

I am unable to find anything in the log file related to the above error information. Can anyone help me resolve this. It is quiet urgent.

  • I have this information from the log file

     8700(  8820) 02/21/2017 14:37:10  RTE D Login succeeded
      8700(  8820) 02/21/2017 14:37:10  RTE D Setting uname to HPOO.INTEGRATION, login name is HPOO.INTEGRATION
      8700(  8820) 02/21/2017 14:37:10  RTE I [Address ] Symbol(Parm1,Parm2,Parm3,Parm4) Offset                                          Source module
      8700(  8820) 02/21/2017 14:37:10  RTE I  1: [1016B4E4] CSimpleXmlDom::getAttributeAsBool(0x0,0x1026E36C,0xBF6350C,0xC77A400) 0x24      D:\Program Files\HP\Service Manager 9.30\Server\RUN\SM.dll-xmlpars.cpp-1173
      8700(  8820) 02/21/2017 14:37:10  RTE I  2: [1013BC97] CTopaz::doCardinalOperation(0xC775258,0x1026D974,0x101435FD,0xBF634E0) 0x157    D:\Program Files\HP\Service Manager 9.30\Server\RUN\SM.dll-tpzmethods.cpp-3646
      8700(  8820) 02/21/2017 14:37:10  RTE I  3: [1013C9BC] CTopaz::Create(0xBF634E0,0xC9C6180,0xBE2B170,0xFFFFFFFE) 0xC                    D:\Program Files\HP\Service Manager 9.30\Server\RUN\SM.dll-tpzmethods.cpp-4028
      8700(  8820) 02/21/2017 14:37:10  RTE I  4: [101435FD] CTopaz::process(0xAA00690,0xC9C6180,0xBF6350C,0x995F888) 0x4BD                  D:\Program Files\HP\Service Manager 9.30\Server\RUN\SM.dll-tpzmethods.cpp-16707566
      8700(  8820) 02/21/2017 14:37:10  RTE I  5: [1012DC3F] TopazThread::handleRequest(0x995F888,0xAA00700,0xBF6350C,0x995F8A8) 0x26F       D:\Program Files\HP\Service Manager 9.30\Server\RUN\SM.dll-topazthread.cpp-326
      8700(  8820) 02/21/2017 14:37:10  RTE I  6: [100E98ED] SCXMLInterface::SM_ThreadHandleRequest(0x71E4540,0x995F934,0x0,0x995F920) 0x44D D:\Program Files\HP\Service Manager 9.30\Server\RUN\SM.dll-scxmlinterface.cpp-308
      8700(  8820) 02/21/2017 14:37:10  RTE I  7: [1012D795] Java_com_hp_ov_sm_server_utility_TopazThread_handleRequest(0x71E4540,0x995F934,0x995F930,0x33FC0C3) 0x25 D:\Program Files\HP\Service Manager 9.30\Server\RUN\SM.dll-topazthread.cpp-106
      8700(  8820) 02/21/2017 14:37:10  RTE I  8: [033FC0C3] <not found>(0x0,0x71E4400,0x0,0x1F80)
      8700(  8820) 02/21/2017 14:37:10  RTE I  9: [63AF8672] JVM_GetThreadStateNames(0x995FA30,0x995FBFC,0xA,0xA4055E8) 0x4C652              D:\Program Files\HP\Service Manager 9.30\Server\RUN\jre\bin\client\jvm.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 10: [63AF8BA5] JVM_GetThreadStateNames(0x995FBF4,0x995FAF8,0x995FB6C,0x1E4400) 0x4CB85         D:\Program Files\HP\Service Manager 9.30\Server\RUN\jre\bin\client\jvm.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 11: [63BBE12E] JVM_FindSignal(0x63AF89D0,0x995FBF4,0x995FAF8,0x995FB6C) 0x6355E                D:\Program Files\HP\Service Manager 9.30\Server\RUN\jre\bin\client\jvm.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 12: [63AF8C3E] JVM_GetThreadStateNames(0x995FBF4,0xA4055E8,0x71E4400,0x995FB6C) 0x4CC1E        D:\Program Files\HP\Service Manager 9.30\Server\RUN\jre\bin\client\jvm.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 13: [63AF8DC6] JVM_GetThreadStateNames(0x995FBF4,0x54A29C0,0x328EE68,0x32904D0) 0x4CDA6        D:\Program Files\HP\Service Manager 9.30\Server\RUN\jre\bin\client\jvm.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 14: [63AF8E37] JVM_GetThreadStateNames(0x995FBF4,0x7397838,0x54A29C0,0x328EE68) 0x4CE17        D:\Program Files\HP\Service Manager 9.30\Server\RUN\jre\bin\client\jvm.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 15: [63A9D84F] jio_printf(0x7397838,0x71E4400,0x71E4400,0x0) 0x9F                              D:\Program Files\HP\Service Manager 9.30\Server\RUN\jre\bin\client\jvm.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 16: [63B1C07C] JVM_GetThreadStateNames(0x71E4400,0x0,0x0,0x1) 0x7005C                          D:\Program Files\HP\Service Manager 9.30\Server\RUN\jre\bin\client\jvm.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 17: [63B1C16A] JVM_GetThreadStateNames(0xBC26BF0,0xFFFDE000,0x777B0214,0x995FC2C) 0x7014A      D:\Program Files\HP\Service Manager 9.30\Server\RUN\jre\bin\client\jvm.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 18: [63B606F6] JVM_FindSignal(0x71E4400,0xF2515314,0x0,0x0) 0x5B26                             D:\Program Files\HP\Service Manager 9.30\Server\RUN\jre\bin\client\jvm.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 19: [6393C6DE] endthreadex(0x0,0x995FF94,0x7511336A,0xAA1A190) 0x3A                            D:\Program Files\HP\Service Manager 9.30\Server\RUN\MSVCR100.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 20: [6393C788] endthreadex(0xAA1A190,0x995FFD4,0x776E9902,0xAA1A190) 0xE4                      D:\Program Files\HP\Service Manager 9.30\Server\RUN\MSVCR100.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 21: [7511336A] BaseThreadInitThunk(0xAA1A190,0x7CCFFD4F,0x0,0x0) 0x12                          C:\Windows\syswow64\kernel32.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 22: [776E9902] RtlInitializeExceptionChain(0x6393C724,0xAA1A190,0xFFFFFFFF,0x777775CC) 0x63    C:\Windows\SysWOW64\ntdll.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I 23: [776E98D5] RtlInitializeExceptionChain(0x6393C724,0xAA1A190,0x0,0x2000) 0x36               C:\Windows\SysWOW64\ntdll.dll-
      8700(  8820) 02/21/2017 14:37:10  RTE I !!! Core Generation is disabled.  Ignoring Generate Core Dump Request.
      8700(  8820) 02/21/2017 14:37:10  RTE W Exception occurred for method Create and XML request <?xml version="1.0" encoding="utf-8"?><soapenv:Envelope xmlns:com="http://servicecenter.peregrine.com/PWS/Common" xmlns:pws="http://servicecenter.peregrine.com/PWS" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
       <soapenv:Header/>
       <soapenv:Body/>
    </soapenv:Envelope>
      8700(  8820) 02/21/2017 14:37:10  RTE E Caught SCFramework::SCEHException: Win32 Exception: 0xC0000005 (instruction 0x1016B4E4 while reading address 0x00000000)
      8700(  4764) 02/21/2017 14:37:10 JRTE W Send error response: A signal 11 was raised in native code. Client terminated. Error: Win32 Exception: 0xC0000005 (instruction 0x1016B4E4 while reading address 0x00000000)
      8700(  8820) 02/21/2017 14:37:10 JRTE I Termination signal: 11
      8700(  8820) 02/21/2017 14:37:10  RTE I -Memory : S(3368016) O(1162940) MAX(5023020) - MALLOC's Total(559587)
      8700(  8820) 02/21/2017 14:37:10  RTE I ===> Signal 11: User=HPOO.INTEG, Application=Unknown, Panel=Unknown
      8700(  8820) 02/21/2017 14:37:10  RTE I  RAD thread id 0, last option key 0

  • Hello Prath

    hope you are doing well.

    When you have a signal 11 issue, the best suggestion to follow is raised a ticket with CPE team directly because for ure there is a bug on the system that they may fix. Please proceed to open a ticket with them.

  • Can you run it with an RTM:3 trace enabled on the port? The signal 11 is basically an unhandled error (there might be a pop-up programmed that obviously doesn't work as this is a bg process, etc.)