I am using HPSM 9.41 codeless. My request category has 2 tasks in Fulfillment phase. I want to move to Next phase automatically, when all the tasks are closed.
Is it possible ? ? ?
Should be able to do it by using auto transition
Hope it helps,
Thanks for the update. I have tried doing that. But the problem is, tasks and request are seperate modules. So on updating tasks, request is not getting updated. I think, until we perform any action in request ticket, it will not move to next phase, even if the tasks are closed.
Any other suggestions guys ? Please help.
The idea is the code is:
if the task is closed then check whether all other tasks in the requset are closed. if yes, update the request phase and save it.
You can implemetn this in a ruleset and add into close phase of request task.
The logic is...
Exchange data brterrn request and task by triggers.
1) Trigger for task after change status to resolve(close) - check is there any other opened tasks in same phase
if not then save into request new (next) value of phase
2) Trigger for request for phase change - should activate (change status) for all tasks in new current phase
All triggers start shcedule wich start ioaction - in ioaction make all needed changes and if acnt save changes then reshedule again.