How to select the existing interaction by JavaScript

Hi experts,

 

Does anybody know how to select the existing interaction by JavaScript?

 

What I am trying to do is that

 

1. Click duplicate interaction button

2. Swith the view from the source to the duplicated interaction.

 

I would like to know how to make it realize 2. by JavaScript.

 

Thanks.

  • Verified Answer

    Hi,

     

    I suggest you to create an object variable type incidents and then through the function doSelect() get the specific interaction.

     

    var fIncident=new SCFile("incidents");
    var query="incident.id=\"" <sdNumber> "\"";
    rc=fIncident.doSelect(query);

    if (rc != RC_SUCCESS)
    {
       print("Open time:  " fIncident.open_time);
    }

     

    You could use SCFILE_READONLY and function setFields to make the query more efficient.

     

    Regards,

     

  • Luis 

     

    I have implemented as you suggested. However, cloned interaction is not selected on the display, a parent record remained selected. What I want to realize is that 

    Press the 'clone button'(this button is customized one , not standard one ) which creates the cloned interaction, and the screen display will swith from the parent interaction to the cloned one. 

     

    If there is something unclear, let me know.

     

    Thanks.

  • Hi,

    You can use RAD functions instead of javascript to do this requirement.and alraedy there is a process called "cc.cloneadd" present which can be used.

     

    Thanks

    Jagabandhu Padhy