(SM) Support Tip : Steps to check if SCAuto 1.5 patch1 rev1 crashes frequently

When ScAuto 1.5 is patched with SCAuto 1.5 patch1 rev1, it crashes frequently with the following errors in <ScAutoInstallDir>\scito.log :
----------------------------
10/30/2015 08:58:15   pid (7708)(8304) Could not execute statement
10/30/2015 08:58:15   pid (7708)(8304) scevmonfromsm: scev_save failed
10/30/2015 08:58:15   pid (7708)(8304) scevmonfromsm: Error processing events FROM ServiceCenter. Retrying.
----------------------------

The issue can happen because of two reasons :
1. The mysql database has gone corrupt :
In this case:
a. Stop SCAuto service
b. backup the existing data file copied in C:\ProgramData\MySQL\MySQL Server 5.5\data\scevents while applying SCAuto 1.5 patch1 rev1.
c. Delete the scevents data file and replace it with the out of the box one present in patch again.
d. Start ScAuto service

2. It is a known defect and is fixed in SCAuto for OMW 1.5.0 p1 rev1 hotfix1. Details can ve viewed at : https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1E109055

 

Tags: