If you plan on running Service Manager 9.40 in a Windows or Unix environment, HP highly recommend's you to install HP ITSM Deployment Manager and use it to deploy your environment. Deployment Manager is a new free administration tool provided by HP to help you deploy and maintain your Service Manager environments as well as ease the setup and maintenance of Service Manager integration with other HP products. See this blog article for a quick overview: The new HP ITSM Deployment Manager will shorten your on premise software deployment.
HP bundles ITSM Deployment Manager with the Service Manager 9.40 DVD. This tool is also available at HP Live Network for free and all related information regarding its compatibility matrix and features are accessible there: https://hpln.hp.com/contentoffering/itsm-deployment-manager.
If you decide to use Deployment Manager to do your Service Manager installation, follow applicable instructions in the Deployment Manager documentation; otherwise, follow the instructions in interactive install document.
In earlier versions of Service Manager, Process Designer functionality for Help Desk modules and for Change Management was available only through content packs (most recently, Process Designer Content Pack 9.30.3). Service Manager 9.40, however, is released in two modes:
- Service Manager Codeless, in which Process Designer workflows and functionality are fully-implemented in Service Desk, Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, and Service Level Management
- Service Manager Classic, which retains legacy workflows and functionality, with the exception of Service Level Management, which is re-factored to use Process Designer-based workflows
Some Upgrade Path:
1.Installing SM9.40 brand new to SM9.40 Codeless
2.Upgrading from SM9.3x with no PDCP Content Pack to SM9.40 Classic
3.Migrating from SM9.3x with PDCP2 or PDCP3 Content Pack to SM9.40 Codeless
4.Upgrading from SM9.3x with PDCP4 Content Pack to SM9.40 Codeless
5.Upgrading from SM9.2x or SM7.1x to SM9.40 Classic
6.Upgrading from SM9.2x or SM7.1x to SM9.40 Codeless
7.Upgrading from SM7.0x or SC6.2 to SM9.40 Classic
8.Upgrading from SM7.0x or SC6.2 to SM9.40 Codeless
9.Migrating from SM9.40 Classic to SM9.40 Codeless
The interactive upgrade guide will assist with the actual upgrade steps found: